Refunds & Returns

1. Overview — All Sales Final

This Refunds & Returns Policy applies to all purchases of products (“Products”) made through www.tonikpeptides.com (the “Site”), operated by Tonik Sciences LLC (“Tonik,” “we,” “us,” or “our”). It forms part of, and should be read together with, our Terms of Service. By placing an order, you agree to this Policy.

ALL SALES ARE FINAL. Because our Products are sensitive research materials whose purity, integrity, and storage conditions cannot be verified once they leave our custody, all Products are sold on a final-sale basis and are non-returnable, non-exchangeable, and non-refundable, except in the limited circumstances described in this Policy or as required by applicable law.

2. Research-Use-Only Products

Our Products are sold strictly for laboratory and in-vitro research use only and are not for human or veterinary use. For the safety and integrity of all customers, we cannot accept the return of, or offer a refund for, any Product that has been opened, used, mishandled, improperly stored, or is no longer in its original, sealed condition — regardless of the reason. Buyer’s remorse, ordering the wrong item, or no longer needing a Product are not eligible for return or refund.

3. Damaged, Defective, or Incorrect Items

If you receive a Product that is damaged in transit, defective, or not what you ordered, you must notify us within seven (7) days of delivery. To be eligible, your Product must be unused and in the same condition in which you received it, and you must provide the information described in Section 6 below, including your order number and clear photographs documenting the issue and the packaging.

Subject to our review and verification, and as your sole and exclusive remedy, we will — at our option — either (a) replace the affected Product, (b) issue a refund to your original payment method, or (c) provide store credit. We may request that the affected Product be returned before a replacement or refund is issued; if a return is requested, we will provide instructions and, where the issue is our fault, cover reasonable return shipping.

4. Non-Returnable and Non-Refundable Items

The following are not eligible for return, exchange, or refund except where required by applicable law:

• Products that have been opened, used, or are not in their original, sealed condition;
• Products that have been improperly stored, handled, or altered after delivery;
• Any claim submitted more than seven (7) days after delivery;
• Products returned without prior authorization from us;
• Orders where the customer provided an incorrect or incomplete shipping address; and
• Sale, clearance, or promotional items designated as final sale (if any).

5. Order Cancellations

You may request cancellation of an order before it ships by contacting us as soon as possible at info@tonikpeptides.com with your order number. We process and ship orders quickly, so we cannot guarantee that a cancellation request can be honored. Once an order has shipped, it cannot be cancelled and this Policy’s return provisions will apply.

6. How to Start a Claim or Return

To request a replacement, refund, or return for an eligible item, please contact us within the applicable time period and include the following:

1. Email us at info@tonikpeptides.com with the subject line “Return/Refund Request.”
2. Provide your order number and the name and email used to place the order.
3. Describe the issue (damaged, defective, or incorrect item) and identify the affected Product(s).
4. Attach clear photographs of the Product, any labels, and the packaging showing the issue.

Do not return any Product to us without first receiving return authorization and instructions from us. Unauthorized returns may not be accepted or refunded, and may be returned to you at your expense.

7. Refunds

Once we receive and inspect your claim (and, if applicable, the returned Product), we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within a commercially reasonable time. Please note that your bank or payment provider may require additional time to post the refund to your account.

Shipping and handling charges are non-refundable, except where a Product was damaged, defective, or incorrect due to our error. If you receive a refund for a Product, the cost of any original shipping may be deducted unless the return resulted from our error.

If you have not received an approved refund within a reasonable period, please first check with your bank or payment provider, and then contact us at info@tonikpeptides.com.

8. Lost, Delayed, or Undelivered Shipments

Title and risk of loss pass to you once we deliver Products to the carrier. We are not responsible for delays, losses, or misdeliveries caused by the carrier, customs, or an incorrect address you provided. If your tracking indicates a shipment was lost in transit, contact us at info@tonikpeptides.com within seven (7) days of the expected delivery date and we will work with you and the carrier in good faith to help resolve the issue. We are not responsible for packages marked as delivered by the carrier but reported as not received where the carrier confirms delivery to the address provided.

9. Changes to This Policy

We may update this Refunds & Returns Policy from time to time. When we do, we will revise the “Last Updated” date above and post the revised Policy on the Site. Changes are effective when posted, and the Policy in effect at the time of your order will govern that order.

10. Contact Us

If you have questions about this Refunds & Returns Policy or need to submit a request, please contact us at:

Tonik

Email: info@tonikpeptides.com

Website: www.tonikpeptides.com